How Do I Get My Accessible or Join-In Apps to Install or Work Correctly?

To Install Accessible (Join-In) Apps - Not Present That Should Be

Complete these steps on I-13/I-16 devices that do not have the Accessible (Join-In) Apps and Communicator 5 Page Sets installed when they are expected to be – for example, on devices that were originally shipped as locked (purchased through medical insurance) and the customer subsequently purchases the unlock.

Please do the following:

1. Exit completely out of Communicator 5.
2. Navigate to:https://us.tobiidynavox.com/pages/product-support-i-series?tab=1.
3. Download both the Join-In Installer and the Join-In Pagesets.
4. Install the Join-In Installer (Join-In_Installer_1.2.6.1.exe) --first!
5. Install the Join-In Pagesets (Join-In_Page_Sets_1.3.4.8.exe) --second!

1. Exit completely out of Communicator 5.
2. From the Windows Start Menu, select the Windows Settings Gear icon.
3. Select Apps.
4. Uninstall Join-In Page Sets.
5. Uninstall Join-In.
6. Navigate to:https://us.tobiidynavox.com/pages/product-support-i-series?tab=1.
7. Download both the Join-In Installer and the Join-In Pagesets.
8. Install the Join-In Installer (Join-In_Installer_1.2.6.1.exe) --first!
9. Install the Join-In Pagesets (Join-In_Page_Sets_1.3.4.8.exe) --second!